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Return Policy

ProPizzaOvens.com is committed to providing the best customer service in the pizza oven industry. Our goal is to make your shopping experience as easy as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.

ProPizzaOvens.com 30-Day Satisfaction Guarantee Return Policy

Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

  • You must notify us of your intent to return within 30 days of delivery date.
  • There is a 15% restocking fee.
  • Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
  • We will refund the product price minus any applicable fees and charges.
  • Original shipping charges are non-refundable.
  • You are responsible for any return shipping charges.
  • Refunds will be applied to the same payment method used when original purchase was made.

The Following Cannot Be Returned

  • Products which are eligible for parts under manufacturer warranty
  • Products that have had their original manufacturer packaging opened
  • Products that have been out of their original manufacturers' packaging

It is the customer's responsibility to return the merchandise in new, resalable condition. Refunds are only issued after returned items have been received and inspected.

If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

All return requests must be submitted in writing and sent to support@propizzaovens.com

*Exclusions

ProPizzaOvens.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:

AUTHENTIC PIZZA OVENS RETURN POLICY

Authentic Pizza Oven's policy lasts 14 days. If after 14 days have gone by since your purchase, unfortunately Authentic Pizza Ovens can’t offer you a refund or exchange.

To be eligible for a return, your oven must be unused and in original crate / box and in the condition that you received it. 

You will be responsible for freight both to you and the return freight.  Once it is accepted back in the Authentic Pizza Ovens warehouse they will credit you the balance due based on the below.

Refunds (if applicable)

Once your return is received and inspected, Authentic Pizza Ovens will send you an email to notify you that they have received your returned item. Authentic Pizza Ovens will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Exchanges (if applicable)

Authentic Pizza Ovens only replaces items that are defective or damaged. If you need to exchange it for a different item you must return your item in it's original packaging and pay the to and from freight. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Download Authentic Pizza Oven's Return Policy Here

CHICAGO BRICK OVEN RETURN POLICY

Because each Chicago Brick Oven is custom-built, all oven sales are final. 

We do accept returns on cooking accessories and parts within 30 days of the customer's receipt.

To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Once your cooking accessories or parts return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally within five (5) business days depending on your bank's operating guidelines.

Sale items (if applicable)
Only regular-priced items may be refunded; unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@chicagobrickoven.com and send your item to: 1020 Davey Rd, Woodridge Illinois US 60517.

Shipping
To return your cooking accessories or parts, you should mail your item(s) to: 1020 Davey Rd, Woodridge Illinois US 60517. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Download Chicago Brick Oven's Return Policy Here

OONI (UUNI) RETURN POLICY

We know that you will love your Ooni product and we endeavor to make your order experience as enjoyable and smooth as possible. If you have changed your mind and you would like to return an unused Ooni product, we can help out. Ooni products ship with a return period of 60 days.

How to initiate a return:

Reach out to us at support@ooni.com. Include the following information to have your return processed as quickly as possible:

  • Your original order number
  • The condition of your item
  • The number of parcels that you would like to return and their dimensions (length, width, breadth and weight)
  • The reason for your return

Return shipping costs

Free returns: If you have received an incorrect or faulty item, we’ll cover the costs of getting it back to us. We’ll also cover return shipping if an item is returned in its original packaging and within 60 days of its delivery.

There are certain situations where only partial refunds are granted. This may occur for any item not in its original condition, damaged or incomplete or outside of the 60 day grace period. In these cases, the return shipping fee may be deducted from your refund. We always minimise these costs and source the lowest rates available.

Returns from outside of mainland UK / USA

If you are returning an Ooni product from outside of the UK or USA, the shipping cost may be deducted from your refund.

What do I do if I have used my Ooni product and I want to return it?

We pride ourselves on our customer support and we will do everything that we can to ensure that you are satisfied with your order and experience. We are available via support@ooni.com and are always happy to offer support, advice and tips for getting the best results from your Ooni product.

Download Ooni's Return Policy Here

RETURN PROCEDURE

  • All return requests must be submitted in writing and sent to support@propizzaovens.com
  • If your return is approved you will receive an email from us with return instructions.
  • Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
  • We recommend taking a picture of the package and/or the item before shipping.
  • Ship the package.  We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers, you will need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
  • Please provide us the tracking number once shipped.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

QUESTIONS? EMAIL US: SUPPORT@PROPIZZAOVENS.COM

CANCELLATIONS

You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.

All unshipped orders canceled after 48 hours are subject to a $40 administration fee.

If your order has been shipped, a standard return procedure applies.

Refunds will only be issued to the original credit card that you use when placing your order.

EMAIL SUPPORT@PROPIZZAOVENS.COM

DAMAGED MERCHANDISE

In the event of damage to your product in shipping, please contact support@propizzaovens.com to arrange for replacement and pick-up of the damaged pizza oven product. Please refer to our Shipping Policy for more details.

EMAIL: SUPPORT@PROPIZZAOVENS.COM

DEFECTIVE MERCHANDISE

Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.

EMAIL SUPPORT@PROPIZZAOVENS.COM

PLEASE READ!

It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.

If we received the item damaged you may file a claim with your shipping company.

If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.

Damaged or used items will be retained in our warehouse for a maximum of 30 days unless otherwise requested by the customer in writing prior to disposal. After 30 days, the item will be disposed of or donated.

Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.

Don't Take Our Word For it! Here's What Our Customers Think:

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LET CUSTOMERS SPEAK FOR US

64 reviews
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Outstanding

Ryan has been great, answering all my questions throughout the process! Everything about my pizza oven has been amazing, from the selection to the first slice!!! Highly recommend Pro Pizza Oven for your Pizza Oven!!

Great price even better service

I did my research and wanted to spend approximately $1,000. There were plenty of ovens $2,500 + but this one was right around my budget. Ryan handled my order with “white glove service” and reinforced I made the right decision.

We love it! We finally made pizzas last night! They turned out great! Now we need to buy a cover for it one of these days.

Makes good pizza

Makes good pizza if all the parameters are perfect. The stone has to be hot,750f!! The flame has to be roaring. The dough has to be just right. Kinda tedious. Build quality is good. I wish they included a pizza pan or something to carry the pizza to the oven. Overall would buy again.
Word of advice, only wood pellets, charcoal doesn't stay hot enough for long enough

Pizza oven

Great company to work with. They did price match their oven when I found it on sale on line. The oven works extremely well. Takes about 30 minutes to heat up to 750 degrees. Way faster than more expensive models.