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Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@propizzaovens.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@propizzaovens.com and request a RGA# for an exchange.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you must request a RGA# via email at support@propizzaovens.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Don't Take Our Word For it! Here's What Our Customers Think:

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★ Our Happy Customers

LET CUSTOMERS SPEAK FOR US

64 reviews
84%
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Outstanding

Ryan has been great, answering all my questions throughout the process! Everything about my pizza oven has been amazing, from the selection to the first slice!!! Highly recommend Pro Pizza Oven for your Pizza Oven!!

Great price even better service

I did my research and wanted to spend approximately $1,000. There were plenty of ovens $2,500 + but this one was right around my budget. Ryan handled my order with “white glove service” and reinforced I made the right decision.

We love it! We finally made pizzas last night! They turned out great! Now we need to buy a cover for it one of these days.

Makes good pizza

Makes good pizza if all the parameters are perfect. The stone has to be hot,750f!! The flame has to be roaring. The dough has to be just right. Kinda tedious. Build quality is good. I wish they included a pizza pan or something to carry the pizza to the oven. Overall would buy again.
Word of advice, only wood pellets, charcoal doesn't stay hot enough for long enough

Pizza oven

Great company to work with. They did price match their oven when I found it on sale on line. The oven works extremely well. Takes about 30 minutes to heat up to 750 degrees. Way faster than more expensive models.